Case study: Diagnostic study of HR and training in India
The Company, a major Indian steel producer, was concerned that HRD and Training was considered to be a peripheral activity over influenced by local circumstances rather than a useful service to the business.
A Diagnostic Study conducted by Corus Consulting indicated that:
Training was carried out as an isolated activity in a traditional, knowledge based and curriculum driven manner;
- Training staff had received little if any professional training;
- Works management did not see any benefit from training;
- Attendance on local training programmes was considered a rest/holiday and on external courses a reward for loyal service;
- Participants were not encouraged to apply the learning gained;
- Encouragingly, top management recognised the potential benefits that HRD and Training could bring to the business.
To address the issues Corus Consulting adopted a four-stage approach:
- Train the Trainers, selected on a company wide basis, trained in Corus and, with assistance, able to train other trainers.
- Introduce common core training programmes for management and supervision in operations, maintenance and supporting functions.
- Training at Corus in project management.
- Develop a capability to audit training and prepare standard procedures.
These four stages, carried out over a period of four years, succeeded in both integrating training into the everyday activity of the business and providing a solid foundation for the continuing development of competency based training, in some cases with assistance from Corus Consulting.
